Key terms

You are advised to read the full text of our Disclaimer before using the Website, Know-how or Services.

We provide the following Key Facts from our Disclaimer for your particular attention:

• By using the website, know-how or services you accept the terms and conditions of this disclaimer.
• Know-how is for information purposes only – it may not be up to date, accurate, complete, or fit for your particular purpose.
• We are not responsible for any actions or decisions that you may take in relation to the Know-how.
• The e-consult service is a communications mechanism between you and your nominated healthcare provider, we are not a provider of healthcare services.
• You are responsible for nominating your chosen email account for e-consult purposes, we take no responsibility for your email or internet services, including the security of such services.
• We are not responsible for how your nominated healthcare provider elects to manage your submitted e-consults.
• We are not responsible for any healthcare advice that you receive from your nominated healthcare provider via the e-consult service.
• If you have any concerns in relation to advice received from your nominated healthcare provider then you should address this directly with the healthcare provider.

DISCLAIMER

The eConsult platform is operated by Hurley Innovations Ltd (“We"). We are registered in England and Wales under company number 07628675 and have our registered office at Nightingale House, 46-48 East Street, Epsom, Surrey, KT17 1HQ. Our VAT number is 198287446.

By Using the eConsult Platform You Accept These Terms

You may have accessed the eConsult Platform via your GP Practice’s website.

By using the eConsult Platform, you confirm that you accept the terms of this Disclaimer and that you agree to comply with them. If you do not agree to these terms, you must not use the eConsult Platform. We recommend that you print a copy of these terms for future reference.

We May Make Changes to These Terms

We amend these terms from time to time. Every time you wish to use eConsult, please check these terms to ensure you understand the terms that apply at that time.

We May Make Changes to the eConsult Platform

We may update and change our site from time to time to reflect changes to our products, our users' needs, and our business priorities.

Disclaimer Terms

1. Whilst we endeavour to ensure that the information on this website (“Website”) including, but not limited to, the know-how published on the Website from time to time including information, guidance, e-Consultation templates, self-help guides and videos and details of contact numbers and links for NHS emergency and urgent care services (“Know-how”) and/or any services offered on the Website (“Services”) is correct, we do not warrant the accuracy and completeness of any of the material on the Website. In addition, you should note in particular:
   1. The Know-how is for information purposes only and does not constitute advice or a definitive or complete statement on any subject.
   2. We do not undertake any obligation to consider whether the information provided to or by us for the purpose of our Know-how is either sufficient or appropriate for any particular purpose or an actual set of circumstances.
   3. The Know-how includes archived information and resources, which may be incorrect or out of date and we and make no commitment to update such material.
   4. We are a provider of information and general guidance. We do not accept any responsibility for action taken as a result of the Know-how or other information provided by us. You must consult your GP or other medical adviser to obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website. The Know-how is general and informational in nature and may not reflect all recent medical developments and may not apply to the specific facts and circumstances of individual cases. We are not a medical practice and do not represent or advise patients in any matter and are not bound by the professional responsibilities and duties of a medical practitioner. Nothing in the Know-how nor any receipt or use of such Know-how, shall be construed or relied on as advertising or soliciting to provide any medical services, creating any patient-client relationship or providing any medical representation, advice or opinion whatsoever on behalf of us or our staff.
   5. We give you no warranty or assurance that the Know-how or the Services, or our means of delivering them are compatible with your software or computer configuration.
   6. We are not responsible for your email service or your internet service. As such any correspondence or information that you may receive as part of an eConsult from a clinician into your email account is your responsibility. As this may be personal sensitive information you should take all reasonable care to ensure that you are nominating a secure email service for receipt of eConsults.
   7. We may change part or all of the material on the Website at any time without notice.
2. The material on the Website (including, but not limited to, the Know-how and any Services) is provided “as is” without any representations, warranties, conditions or other terms of any kind. Accordingly, to the fullest extent permitted by law, we provide you with the Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for this Disclaimer, might have effect in relation to: a. the Website; and/or b. the Know-how and/or the Services or any treatment, information, advice or action relied on or followed by any person using the Know-how.
3. We are not responsible for any advice, guidance, information, instructions or other data that you may receive from your GP, doctor, clinician or other healthcare provider via the eConsult Service (“Healthcare Advice”). We are not a provider of healthcare services, we are a provider of electronic communication systems between you and your nominated healthcare provider. The eConsult Service allows you to communicate with your nominated healthcare provider, any Healthcare Advice that you may receive from them via the eConsult Service is between you and your nominated healthcare provider. We are not responsible for how your nominated healthcare provider elects to manage an eConsult that you send to them via our Service. All clinical and administrative process decisions in relation to how your nominated healthcare provider manages eConsults received are at their discretion. If you have concerns in relation to how your nominated healthcare provider elects to manage your submitted eConsult then this should be addressed directly with the healthcare provider.
4. If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. We neither represent nor warrant that the material on the Website will be compatible with or operate with the software or hardware on your computer. In the event that you either enable cookies or download certain publicly accessible software to ensure that your computer is capable of accessing the Website, you do so at your own risk. Additional charges may be payable to third parties for use of the software necessary to view the Website. You are responsible for paying these charges.
5. We shall not be liable to you:
   1. in the event that any of the Know-how or Services are not available to you due to an event beyond our reasonable control, including without limitation events such as fire, flood, storm, strikes or other industrial action, failure of telecommunications services, war, riot, or the actions of any government or public body; or
   2. for any data that you lose whether as a result of accessing the Website or otherwise. It is your responsibility to save and backup all data which you hold on the computer from which you are accessing the Website.
6. To the fullest extent permitted by law, we shall not be liable for:
   1. any loss or damage arising from the fact that the remote nature of the Know-how means that it cannot fully replicate the level of emotional support, care or attention often associated with and provided by actual medical practitioners, particularly in person;
   2. any loss or damage arising from any inaccuracies or incompleteness of information from you;
   3. any information that is inadvertently omitted from the Know-how or for any errors that are inadvertently included within the Know-how;
   4. what you choose to do after having read the Know-how or received an e-Consult response from your nominated healthcare provider; or
   5. any liability resulting from any provision of services by your GP or any other medical practitioner or other medical adviser, who shall be solely liable for their own services.
7. Nothing in this disclaimer excludes our liability:
   1. for death or personal injury caused by our negligence; or
   2. for fraud or fraudulent misrepresentation.
   For the avoidance of doubt, in this disclaimer, our liability includes that of any company in our group and our and their respective agents, employees, contributors and consultants and sub-contractors, "you" includes any other party claiming through you and "loss or damage" includes any losses, damages, costs or expenses whatsoever or howsoever arising in connection with the Service, whether under the Agreement or other agreement or in consequence of any misrepresentation, misstatement or tortious act or omission, including negligence.
8. Links to third party websites (including, without limitation, third party retailers) on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed all of these third-party websites and does not control and is not responsible for these websites or their content or availability. Except where explicitly stated, we do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to the Website, you do so entirely at your own risk.